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Customer Service

  • Shipping & Delivery

    All items are sent subject to a delivery charge of £2.95 post and packaging. Delivery is via 72 hr courier service, the items are dispatched within 1 working day. This service is set to deliver within 4 working days excluding weekends

    Your item will be delivered securely wrapped in bubble wrap and enclosed safely inside sturdy packaging . All prices displayed on our website are not inclusive of a £2.95 post and packing charge payable at checkout which is non redeemable upon refunds.

  • Privacy & Security

    We collect personal information from you through your purchases and every time you email us your details. This information may include your name, address, email address and telephone number. All information is collected in accordance with Data Protection Act 1998. If you wish to review any of the information we hold, you may do so by sending an email request. We implement the highest level of safety and security for our customers and have established state-of-the-art technological protection measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

    We process personal information collected for the purpose of ensuring your purchases and billing are dealt with accurately. We may occasionally contact you with communications regarding our products or services. To contact you we would use the information you provide to us. You may at any time inform us that you do not want us to contact you regarding promotional offers, however you cannot opt out of all contact as it may be necessary to contact you regarding your product.

  • Returns & Replacements

    Any item that is sold by QMR within a 30 day period that develops a fault can be exchanged for a like for like replacement,we must be notified within this period which is from the delivery date of the item sold, delivery back to us should be paid for by the purchaser of the item and we advise any postage to be insured. All items must be returned with original paperwork must not of been tampered with or physically damaged our original postage packing charges will be removed from any refunds given. All serial numbers of devices and components are logged and photographed at Q.M.R and must match the items returned.

    • Purchases whereby the item is returned within 14 days subject to u.k law 2013, are to be refunded provided returned in the same condition and packaging where applicable.
  • Ordering

    When ordering through www.shopqmr-direct.com we will need details of billing, shipping, and payment method we support payments for all major debit, credit cards or paypal. You will be asked to review your order before processing and will receive an email once your order is complete.

  • Payment & Pricing

    Payment must be made in full before despatch of any Goods. Receipt of payment is automatically emailed, without full payment the seller reserves the right not to send items. The prices shown include V.A.T and are shown at the current list price, the seller reserves the right to notify in writing any changes to pricing due to increases in indirect channel purchasing not foreseen, the buyer will be given the right to cancel in this unlikely event

  • Viewing Orders

    To view your orders and account history please login using the password and email combination that you set during registration, if your password is forgotten please click the forgotten password option for an email link providing details to resetting your password.

  • Updating Account Information

    To change any details in your account information, please sign in to shopqmr-direct.com using your email and password combination. Changes can be made to your details at this point.

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